Terms & Conditions

Terms & Conditions

Last Updated: 03/03/2026

Welcome to RunwayHer. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our services

RunwayHer is a luxury womenswear e-commerce platform.

By using our website, you confirm that:

You are at least 18 years of age or have the consent of a parent or guardian
The information you provide is accurate, current, and complete
You will not use the website for any unlawful or prohibited purpose
You will not attempt to gain unauthorised access to any part of the website or its systems

We reserve the right to suspend or terminate your access to the website at any time if we reasonably believe you have breached these Terms.

All products listed on our website are subject to availability. We make every effort to ensure product descriptions, images, and pricing are accurate, however we do not warrant that all information is error-free.

We reserve the right to:

Limit quantities available for purchase
Discontinue any product at any time without notice
Refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock discrepancies

All prices are displayed in the currency applicable to your region and include VAT where applicable. Import duties and local taxes for international orders are the responsibility of the customer.

Payment is taken at the time of order. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are processed through secure, encrypted payment gateways.

An order is not confirmed until you receive an order confirmation email from us. We reserve the right to cancel orders where payment cannot be verified or where we suspect fraudulent activity.

Orders are typically processed within 1–2 business days. During peak periods, processing may take longer. We will notify you of any significant delays.

Delivery timeframes are estimates and are not guaranteed. RunwayHim is not liable for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

Please refer to our Shipping & Returns page for detailed information on delivery regions, timeframes, rates, and customs responsibilities.

Please refer to our Shipping & Returns page for our complete return policy, including eligibility criteria, return process, and refund timelines.

Every product sold on RunwayHer is guaranteed 100% authentic, sourced exclusively from authorised brand partners and official distributors. For any authenticity concerns, contact us immediately.

All website content — including text, images, graphics, logos, design, and software — is the property of RunwayHer or its licensors and is protected by intellectual property laws.

Reproduction, distribution, or modification of any content without prior written consent is prohibited.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use.

We reserve the right to disable any account at any time if we believe these Terms have been violated.

The RunwayHer VIP programme is subject to separate terms provided upon invitation. Membership is granted at our discretion and may be modified or withdrawn at any time.

To the fullest extent permitted by law:

Our website and services are provided on an "as is" and "as available" basis
We do not guarantee uninterrupted or error-free access to our website
We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or purchase of products
Our total liability for any claim shall not exceed the amount paid by you for the relevant order

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

You agree to indemnify and hold harmless RunwayHer, its officers, directors, employees, and agents from claims, liabilities, damages, or costs arising from your breach of these Terms or misuse of our website

Our website may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or availability of third-party sites.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, supply chain disruptions, or carrier delays.

These Terms are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the website following any changes constitutes acceptance of the revised Terms

For questions about these Terms

Email: legal@runwayher.com
Address: 1309 Coffeen Ave, Sheridan, Wyoming 82801, United States